Privacy Policy

Introduction

Waynesboro SEO Innovators ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a voice audit or other services
• Subscribe to our newsletter or download our e-book
• Contact us through forms or email
• Schedule appointments or consultations

This information may include: name, email address, phone number, business name, business address, and any other information you choose to provide.

Call Recordings and Transcriptions

If you contact us or our clients by phone, calls may be recorded or transcribed for quality assurance, training, and service delivery purposes. Where required by law, we will notify you that a call is being recorded and obtain consent before recording.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your requests and deliver the services you've requested
• Communicate with you about your account, services, or inquiries
• Send you marketing communications (with your consent)
• Improve our website and services
• Analyze usage patterns and optimize user experience
• Prevent fraud and enhance security
• Comply with legal obligations

Text Messaging (SMS) Communications

With your consent, we may send you text messages related to appointments, services, reminders, or marketing. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. Reply HELP for assistance.

Use of Artificial Intelligence and Automation

Some of our services involve AI voice agents and automated systems that may answer calls, collect information, or assist with customer communication. These systems follow our internal policies and are used to improve response times and customer experience.

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., email delivery, analytics, payment processing)
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
• Legal Requirements: When required by law or to protect our rights, property, or safety
• With Your Consent: When you explicitly agree to share your information

Third-Party Platforms

We may use customer relationship management, marketing, and communication platforms to store and process your information (for example, email delivery and form systems). These providers are contractually obligated to protect your information and use it only for the services we request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Advertising & Remarketing

We may use cookies and pixels to deliver relevant ads on platforms such as Google, Facebook, or Instagram. You can control ad preferences through those platforms or your browser settings.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Withdraw consent (where processing is based on consent)
• Opt-out of marketing communications

To exercise these rights, please contact us using the information provided below.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising your CCPA rights

We do not sell your personal information. To submit a request or learn more about your California privacy rights, contact us at jimmy@waynesboroseoinnovators.com.

European Residents (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

Legal Basis for Processing: We process your personal data based on:

• Consent: When you have given explicit consent for specific purposes
• Contract: When processing is necessary to fulfill our services to you
• Legal Obligation: When we must comply with legal requirements
• Legitimate Interests: When necessary for our business operations, provided your rights do not override these interests

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: