Terms of Service

1. Agreement to Terms

By accessing or using this website, booking services, downloading resources, or engaging with Waynesboro SEO Innovators ("WSI," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.

These Terms apply to:

• Website visitors
• Email/SMS subscribers
• Audit clients
• AI voice system setup clients
• Retainer/subscription clients

2. Services We Provide

We provide marketing and technology services including but not limited to:

• AI voice receptionist systems
• Call handling automation
• Audits and consultations
• Google Business Profile optimization
• Lead generation systems
• Marketing strategy and implementation
• Digital downloads and educational content

Some services may be provided through third-party platforms or integrations.

3. No Guarantees of Results

We do not guarantee:

• Rankings
• Revenue
• Lead volume
• Conversion rates
• Business outcomes

Marketing results depend on many factors outside our control, including competition, market changes, pricing, and business operations. Any examples or testimonials are illustrative only.

4. Client Responsibilities

To work with us, you agree to:

• Provide accurate business information
• Respond in a reasonable timeframe
• Maintain required logins and access
• Comply with laws applicable to your business
• Obtain proper consent from your own customers for communications, call recording, etc.

We are not responsible for legal compliance failures caused by how you use tools we install or configure.

You may unsubscribe from marketing emails at any time using the "unsubscribe" link in our emails.

5. AI Voice Systems and Automation

Some services include:

• AI voice agents
• Automated text/email follow-ups
• Call recording and transcription
• Missed-call text back systems

By using these services, you understand and agree:

• Callers may interact with AI systems
• Calls may be recorded or transcribed
• Applicable consent laws are your responsibility in your jurisdiction
• Automation requires correct configuration and monitoring
• Technology may occasionally experience outages

We are not liable for missed calls, lost data, or damages caused by third-party platform failures.

6. Payment Terms

Pricing is displayed on service or checkout pages.

Unless otherwise stated:

• Setup fees are due upfront
• Retainers renew automatically each billing cycle
• Late or failed payments may pause or terminate services
• Refunds are handled according to our Refund Policy (if applicable)

You authorize us or our payment processor to charge your chosen payment method.

Changes to Pricing

We reserve the right to modify pricing for future service periods. You will be notified in advance of any pricing changes for renewing subscriptions or retainers.

7. Refunds & Cancellations

Unless otherwise stated in a specific service agreement, setup fees are non-refundable once work has begun. Retainer services may be cancelled effective at the end of the current billing period.

To request a cancellation, please contact us at jimmy@waynesboroseoinnovators.com with reasonable notice before your next billing date.

8. Digital Products & Downloads

Digital items such as:

• E-books
• Templates
• Training materials

are for personal/business use only and may not be resold, republished, or distributed without written permission.

Due to the nature of digital products, purchases are generally non-refundable unless otherwise stated.

9. Third-Party Tools and Integrations

We may connect or use third-party platforms such as:

• CRM systems
• Call tracking providers
• Email & SMS platforms
• Analytics tools

We are not responsible for:

• Outages
• Data loss
• Changes to functionality
• Security incidents caused by those platforms

Your use of third-party services is governed by their terms and policies.

10. Limitation of Liability

To the fullest extent permitted by law, WSI is not liable for:

• Lost profits
• Lost leads or opportunities
• Business interruption
• Indirect or consequential damages

Our total liability for any claim is limited to the amount you paid us in the past 3 months for the service giving rise to the claim.

11. No Professional or Legal Advice

Information provided in audits, emails, calls, reports, websites, downloads, or AI tools:

• Is for informational and educational purposes only
• Does not constitute legal, financial, or professional advice

You should consult qualified professionals regarding compliance, law, or finance.

12. Termination

We may suspend or terminate services if:

• Invoices are unpaid
• Abuse or illegal activity is suspected
• Our staff is subjected to harassment or abuse
• These Terms are violated

You may cancel services according to your service agreement or subscription terms.

13. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our website or services constitutes acceptance of the updated Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

Any disputes arising under these Terms shall be brought exclusively in the state or federal courts located in the Commonwealth of Virginia.

15. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with any service agreements or order forms, constitute the entire agreement between you and WSI regarding your use of our services.

Nothing in these Terms creates a partnership, joint venture, or employment relationship between you and WSI.

17. Contact Us

If you have questions about these Terms, you may contact us: